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All Notice of Claims for
which you are seeking more than $100, must be in
writing. All such claims must be made within the time
limits set forth below.
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Notice of Claims seeking
$100 or less need not be in writing, provided you call
the claim into us at 440.578.7000 or toll free at
866.530.SHIP (7447) and obtain confirmation. All such claims
must be made within the time limits set forth below.
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We must receive Notice of
Claim due to damage, delay or shortage - including
perishable and spoilage damage claims, due to late or
delayed delivery or failure to properly collect or
deliver a C.O.D. payment instrument - within 10 days
after delivery of the shipment. (See
Guarantee Policy for the time period to request
a refund or credit of transportation charges due to
untimely delivery.)
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We must receive notice of
all other claims - including, but not limited to -
nondelivery or misdelivery within 30 days after we
accept the shipment.
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Your Notice of Claim must
include complete shipper and recipient information, as
well as the job or package tracking number, date of
shipment, number of pieces, and shipment weight. Failure
to provide us with notice in the manner and within the
time limits set forth in paragraphs 1 through 5, will
result in your claim being denied and are prerequisites
to any legal cause of action against us. Should you
elect to submit a claim by telephone, you agree that our
records are the sole record as to whether timely notice
was provided.
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Written documentation of
all claims must be delivered to us within 30 days after
we receive notification in accordance with paragraphs 1
through 5 above. Such documentation may include:
original purchase invoices, estimates or invoices for
repair, expense statements, appraisals or other records.
These documents must be verifiable to our satisfaction.
We are not obligated to act on any claim until all
transportation charges have been paid. The claim amount
may not be deducted from these charges or from any
outstanding balance.
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All of the original
shipping cartons, packing and contents must be made
available for our inspection and retained until the
claim is concluded.
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Except as provided in the
paragraph below, receipt of the shipment by the
recipient - without written notice of damage on the
delivery manifest - is prima facie evidence that the
shipment was delivered in good condition. As a condition
to our considering any claim, all the original shipping
cartons, packing (inner and outer) and contents must be
made available for our inspection.
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In the case of a claim
for concealed damage which is not discovered at the time
of delivery, the sender or recipient must notify us as
promptly as possible after the discovery of the damage -
and in any event - no later than 7 days after the date
of the delivery. In any event, the original shipping
cartons, packing and contents must be made available for
our inspection.
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The right to damages
against us under any cause of action arising from the
transportation of packages pursuant to this guide shall
be extinguished unless an action is brought within one
year from the date of delivery or from the date which
the shipment should have been delivered.
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You and Reliable Runners
agree that in event of disputes or controversies as to
the adequacy of packing or cause of physical damage to a
shipment, such disputes or controversies shall be
submitted to the arbitration of three competent persons
- one appointed by each party and the third to be
appointed by the other two, whose award shall be
conclusive and binding on both parties. The rules and
procedures for any such arbitration may be set by
agreement of the parties. However, in the event that the
parties are unable to agree, the arbitrators shall have
authority to establish reasonable rules and procedures.
Said arbitrators shall not have the authority or power
to modify or alter any express condition or provision of
this agreement - including those pertaining to limits of
liability - or to render an award that by its terms has
the effect of altering or modifying any express
condition or provision of this agreement. No suit at law
or in equity based on any dispute or controversy subject
to arbitration under this agreement shall be instituted
by either party, except to enforce the award of the
arbitration. Failure by Reliable Runners to invoke this
section, in any case, is not a waiver of the terms of
this section. Each party shall bear its own arbitration
costs.
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You agree that you will
not sue as a class plaintiff or class representative,
join a class as a member, or participate as an adverse
party in any way in a class action lawsuit against us.
However, nothing in this paragraph limits your right to
bring a lawsuit as an individual plaintiff.
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FAILURE TO COMPLY WITH
ANY OF THE ABOVE CONDITIONS MAY RESULT IN THE DENIAL OF
A CLAIM.
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Only one claim can be
filed in connection with a shipment. Payment of a claim
shall extinguish any right to recover in connection with
a shipment.
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We reserve the option to
pick up salvage on damaged claims when we pay full
value.
- Written claims must be sent (via the United States
Postal Service, or e-mail) to:
