Reliable Runners may re-route packages/shipments when the
sender authorizes the re-route. A re-route is a request to
change a delivery address from what was originally
requested. Specifically, a re-route is:
-
A change from one street
address to another in the same city/state.
-
A change from "Hold
For Pick-Up" to a request for "Delivery".
-
A change from delivery
instructions to a request for "Hold
For Pick-Up".
-
A change from one "Hold
For Pick-Up" to another in the same city/state.
We will determine the routing of all
packages/shipments, including the mode of transportation
used - air, ground or any combination thereof - in
providing our services. We reserve the right to divert any
package/shipment (including the use of other carriers) in
order to facilitate its delivery.
-
An additional fee will be
billed to the account number specified for each
re-routed package/shipment. This will not apply when a
package intended for delivery is changed to "Hold
For Pick-Up".
-
To re-route a
package/shipment, the sender must call and provide us
with the Reliable Runners tracking number.
-
If a recipient calls to
re-route a package/shipment, they must provide us with
the applicable Reliable Runners tracking number. We may,
at our option, require the shipper to authorize and
approve the re-routing.
-
If the sender calls to
re-route a shipment, the sender must provide us with the
new destination address for the package, including a
valid contact phone number for the recipient.
-
We will attempt to honor
the new delivery request, but our verification and
handling procedures may result in delays. Our
Guarantee Policy does not apply to shipments
that are re-routed.
-
Only ONE re-route will be
allowed per package/shipment.
-
We may require photo
identification of the person authorized to pick up the
package/shipment.
|
