Reliable Runners' "Hold For Pick-Up" service is available upon request. When a recipient wishes to pick up a package, rather than have it delivered, the sender must specify "Hold For Pick-Up" in the Special Instructions section of eZrunner™ or when placing an order over the phone. The sender must also enter Reliable Runners' address as the "destination". If you choose to list the phone number of the recipient, reasonable efforts will be made to contact the recipient (by phone) after the package/shipment arrives at our facility.

Packages/Shipments will be available for pick-up from 9:00 AM to 5:00 PM (EST), Monday through Friday. Packages/Shipments designated as "Hold For Pick-Up" are not available for pick-up on Saturday, Sunday or holidays. NOTE: Freight shipments may be held at Reliable Runners and picked up by the recipient.

If a Reliable Runners' "Hold For Pick-Up" package/shipment is not picked up, we will attempt to contact the recipient. After three (3) attempts to notify the recipient/shipper - or five (5) days after the initial notification - the package/shipment will be considered "undeliverable". (See Undeliverable Packages for more details.)